Neo's Neverland Privacy Policy

Effective Date: 08/06/2025
Website: www.neosneverland.co.uk

At Neo's Neverland ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website.

This policy explains how we collect, use, store and protect your information.

1. Data Controller

Neo’s Neverland
Email:  neosneverland@gmail.com
Phone: 07753 209416

2. Information We Collect

We may collect:

Personal Information

• Name

• Address (if using pick-up services)

• Phone number

• Email address

• Payment details (processed securely by third parties)
  
  

Dog Information

• Name, age, breed

• Medical or behavioural information

• Photos (optional)
  
  

Website & Booking Information

• IP address

• Cookie identifiers

• Booking history

• Messages or enquiries

3. Legal Basis for Processing (Required under UK GDPR)

We process your data under the following lawful bases:

• Contract: To provide services you book

• Legitimate Interest: To improve services and ensure safety

• Consent: For optional marketing and photos

• Legal Obligation: For insurance and incident reporting where required

4. How Your Data Is Used

We use your information to:

• Manage bookings

• Contact you about your session

• Maintain safety and dog welfare

• Handle payments

• Improve services

• Send updates or promotional offers (only with consent)

• Maintain records for insurance and legal compliance

5. Sharing Your Data

We may share your data with:

• Booking platforms (Setmore)

• Payment processors

• Website hosting providers

• Insurers, if required for claims

• Emergency services if safety is at risk
  
  

We do not sell your data.

Some providers may store data outside the UK; where this happens, we ensure GDPR-level protection is applied.

6. Cookies & Tracking

Your website may use cookies for:

• Website functionality

• Analytics

• Booking performance

You can disable cookies in your browser settings.

7. Data Retention

We keep data only as long as necessary:

• Customer & dog records: up to 3 years after last visit

• Incident reports: 6 years

• Financial records: 6 years (legal requirement)

8. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Object to certain uses

• Request data portability

• Withdraw consent at any time

To exercise any right, contact us via email.

9. Security

We take reasonable steps to protect your data:

• Secure password-protected devices

• Encrypted booking systems

• Limited staff access

10. Updates to This Policy

We may update this policy from time to time.
The latest version will always be posted on our website.