Neo's Neverland Privacy Policy

Effective Date: 08/06/2025
Website: www.neosneverland.co.uk

At Neo's Neverland ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website.

1. Information We Collect
We may collect the following types of personal data:

• Name and contact details (email, phone number, address)
  
  

• Information about your dog(s) (name, breed, age, behavioural notes, health status)
  
  

• Payment information (processed via secure third-party payment platforms)
  
  

• Booking history and service preferences
  
  

• Any communication or feedback you provide
  
  

2. How We Use Your Information
We use your data to:

• Process and manage bookings
  
  

• Communicate service updates, offers, and reminders
  
  

• Provide safe and personalised care for your dog(s)
  
  

• Improve our services and website functionality
  
  

• Comply with legal obligations
  
  

3. Data Storage and Security

• Your information is stored securely on encrypted systems.
  
  

• We take reasonable measures to prevent unauthorised access, loss, or misuse.
  
  

• Payment data is handled by third-party processors and not stored on our systems.
  
  

4. Sharing Your Information
We do not sell your information. We may share your data with:

• Trusted third parties necessary to provide our services (e.g., payment processors)
  
  

• Authorities when required by law
  
  

5. Your Rights
You have the right to:

• Access the personal data we hold about you
  
  

• Request correction of inaccurate data
  
  

• Request deletion of your data (subject to legal retention requirements)
  
  

• Withdraw consent for communications at any time
  
  

6. Cookies and Website Tracking
Our website may use cookies and analytics tools to:

• Improve user experience
  
  

• Track website traffic and performance
  You can adjust your browser settings to control or disable cookies.
  
  

7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of other websites.

8. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website.

9. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us via our website at www.neosneverland.co.uk.

By using our services or website, you agree to the terms of this Privacy Policy. Thank you for trusting Neo's Neverland!