Neo's Neverland
Neo's Neverland
Cancellation Policy
Cancellation Policy
Cancellation Policy – Neo’s Neverland
Please be advised that cancellations made up to 24 hours before a scheduled appointment via email, text or phone call will be processed without a penalty.
Cancellations made 24 hours or less before an appointment will be subject to a full fee for the booking. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.
If Neo’s Neverland cancels an appointment with less than 24 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.