Neo's Neverland

Cancellation Policy

Cancellation Policy – Neo’s Neverland

Please be advised that cancellations made up to 24 hours before a scheduled appointment via email, text or phone call will be processed without a penalty.

Cancellations made 24 hours or less before an appointment will be subject to a full fee for the booking. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.

If Neo’s Neverland cancels an appointment with less than 24 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.